REFUND & CANCELLATION POLICY

1. Scope

This Refund & Cancellation Policy applies to all services purchased from CX Digital Media LLC (operating as CX Digital). Our services are digital marketing services delivered online; no physical products are sold or shipped. If your signed service agreement contains different terms, the agreement controls.

2. Billing

Services are billed as monthly or quarterly retainers, charged in advance at the start of each billing period in U.S. dollars. Retainers renew automatically for the same period until cancelled. Payments are processed securely through secure third-party payment processors.

3. How to Cancel

• Send written notice to info@cxdigital.marketing with your name, business name, and the service you want to cancel.
• Cancellation takes effect 30 days after we receive your notice. Services continue, and any billing that falls within that 30-day notice period applies, until the cancellation date.
• After cancellation takes effect, your plan will not renew and you will not be charged again.
• We will confirm your cancellation by email within 2 business days.

4. Refunds

• Before work begins: If you cancel before we begin work on your account (such as onboarding, strategy, setup, or campaign builds), you will receive a full refund of any amount paid.
• After work begins: Once work has started for a billing period, fees for that monthly or quarterly period are non-refundable, including prepaid quarterly retainers. We do not provide partial or pro-rated refunds for unused time.
• One-time fees: Setup and build fees are non-refundable once work on them has begun.
• Advertising spend: Ad budgets paid to third-party platforms (such as Meta or Google) are governed by those platforms and are not refundable by us.
• Billing errors: If you were charged in error, such as a duplicate charge or a charge after your cancellation took effect, we will refund the incorrect amount in full.

5. How Refunds Are Issued

Approved refunds are issued to the original payment method within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit.

6. Billing Questions and Disputes

If you have a question or concern about a charge, please email info@cxdigital.marketing before contacting your bank or card issuer. We respond to billing inquiries within 2 business days and will work with you to resolve any issue.

7. Changes to This Policy

We may update this policy from time to time. Changes apply to billing periods that start after the updated policy is posted on this page with a new effective date.

8. Contact Us

For cancellations, refunds, or billing questions, contact us: